We are delighted to welcome Jacqueline Woo and Craig Conway to our growing team.
Jacqueline and Craig bring over 30 years of customer care and service experience with companies such as Dell, HP, Lloyds TSB, iomart and NVT to Frog Systems. Their roles will be pivotal to our future success as they champion client needs, bringing the customer voice into every aspect of our business.
Commenting on the appointments, Phil Worms, CEO stated: “We are extremely excited at the levels of the customer insight and service experience that Jacqueline and Craig will bring to Frog Systems. We have already marketed our Ashia software to a number of high-level clients across a range of sectors, including corporates, financial and professional services and have a very healthy and growing pipeline. It’s vital that we develop a customer first culture within the business, understanding their needs and delivering the best service experience possible.”
Ashia allows end users to watch and listen to videos of people’s lived experiences of a range of difficult life issues, automatically signposting them to support organisations in their area, so that they receive the support, encouragement and inspiration they need to be the best they can be.
Real-time, anonymised data generated identifies issues that are affecting users, helping clients to make important decisions about where they invest resources.
Craig and Jacqueline’s appointments follows the recent recruitment of Paul Jeffrey as its new Chief Operating Officer (COO) and Jane Robertson, Director of Communications as the company seeks to accelerate its growth.